Who we are
This Privacy Policy applies to the website operated by Swatch Me Paint, LLC ("Swatch Me Paint," "we," "us" or "our") and to information collected through our online forms and related communications.
Information we collect
We may collect information you provide directly, including your name, email address, telephone number, service address, project details, preferred services, photos or videos you submit, communication preferences and any other information included in a message or estimate request.
When you use the website, we and the providers that support it may automatically receive technical information such as your IP address, browser and device type, operating system, referring page, pages viewed, approximate location, date and time of access and interactions with website features.
If you become a customer, we may also maintain records related to estimates, appointments, project scope, agreements, invoices, payments, service history, project communications and photographs of work, subject to the terms of your agreement with us.
How we use information
We may use information to:
- Respond to questions and estimate requests;
- Schedule walkthroughs, appointments and painting projects;
- Prepare proposals and provide requested services;
- Send service-related confirmations, reminders and updates;
- Provide marketing communications when permitted by law and your choices;
- Operate, maintain, secure and improve the website;
- Measure website traffic and the effectiveness of our advertising;
- Prevent fraud, misuse and security incidents; and
- Comply with legal obligations and protect our rights.
How we disclose information
We may disclose information to vendors and service providers that help us operate the website and business, such as website hosting, form delivery, email, text messaging, customer management, scheduling, analytics, advertising, payment processing and professional advisers. These providers may use information only as permitted by their agreements with us and applicable law.
We may also disclose information when required by law, to protect people or property, to investigate misuse, or in connection with a merger, financing, sale or transfer of all or part of the business.
We do not sell personal information for money. We do not share mobile numbers, text-message opt-in data or consent records with third parties or affiliates for their own marketing or promotional purposes.
Text messages and calls
If you provide a mobile number and consent to receive texts, Swatch Me Paint may send informational or marketing messages, including promotions, estimate follow-ups, cart or form reminders and appointment reminders. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below. We may still send non-marketing messages when necessary to complete a transaction or provide requested services, as permitted by law.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes and meeting legal obligations. Retention periods vary by the type of information and our relationship with you.
We use reasonable administrative, technical and physical safeguards. No website, transmission or storage system can be guaranteed to be completely secure.
Your choices and privacy rights
You may unsubscribe from marketing emails using the link in the message and opt out of marketing texts by replying STOP. You may also contact us to ask about, correct or request deletion of personal information. We will evaluate requests under the laws that apply to you and may need to verify your identity.
We will not discriminate against you for exercising an applicable privacy right.
Children's privacy
The website is intended for adults seeking painting services and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.
Third-party websites
The website may link to services we do not control, including social media, maps and review platforms. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy as our practices or legal obligations change. The revised version will be posted here with a new "Last updated" date.
Contact us
Swatch Me Paint, LLC
37300 Detroit Road, Suite 6
Avon, Ohio 44011